Whenever you have issues with your calling cards, help is usually one click/phone call/e-mail away. In the following entries, I will cover some of the most common reasons you might need to get in touch with the customer support.

1. Do you think you’re being overcharged?

Go to your calling card provider’s website, and check the details for the calling card you have purchased. Read ALL the details, and check for taxes and fees you may have not noticed when you purchased your calling card. If they add up to what you’ve spent on your card, then next time, pay more attention, and get all the data before making the purchase. If, even with all that data, you still think you’re being overcharged, call their customer support. Alternatively, you can send them an e-mail. But I personally always prefer the phone when it comes to complaints – it’s more direct and faster too!

As far as I’ve seen refunds are not usually offered in cash, but in the form of calling card credit (or store credit for purchasing new calling cards). As far as I’ve heard, some companies are pretty fair and square when it comes to complaining customers, others are not…

If you’re looking for buying calling cards for the first time or you’re thinking about changing your provider, do a google search on “[firm name] reviews”.

Ok, that’s it for now. Stay tuned, for I’ll continue this series with more of the problems you might be encountering with your calling card. Probably one post a week...